Return & Refund Policy
At ONNCE, we strive to ensure your satisfaction. If you are not completely happy with your purchase, you can return eligible items under the following terms:
General Conditions
- Returns are accepted within 7 days of receiving your order.
- Items must be unused, unopened, and in their original packaging with all tags, accessories, and manuals included.
- We offer refunds as Store Credits equal to the amount of the purchased item in case of returns. Our team must verify and approve the return order within 7 days of the purchase to release store credits.
- Store credits may be redeemed within 1 year of the order date.
Non-Returnable Items
The following items cannot be replaced or exchanged:
- Opened or used skincare, makeup, or personal care products unless defective.
- Items purchased during a sale.
- Custom or special-order products.
Defective or Incorrect Items
If you receive a defective or incorrect product, please contact us at hello@onnce.com within 48 hours of delivery. We will arrange for a replacement after verifying the issue.
Return Process
- Contact our support team at hello@onnce.com with your order details and reason for return.
- Once approved, we will provide return instructions.
- Please note that ONNCE doesn't offer refunds, but gives Store Credits equal to the amount of the purchased item. Store credits may be redeemed within 1 year of the order date.
- Customers are responsible for return shipping costs.