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ONNCE is a UAE-based retail platform offering high-quality, curated products that blend beauty, innovation, and everyday convenience. We bring you the finest selection of Korean-American beauty and skincare brands, including Elizabeth Mott and Hanalei, known for their innovation and superior quality. Our offerings also include a unique selection of home accessories and other everyday solutions that elevate your routine experiences. We believe in offering diversity and convenience, so our range also features a curated mix of products to meet your varied needs. Every item in our collection is carefully curated to ensure authenticity, and we are dedicated to delivering exceptional customer service with every purchase.

  • Our Values

    ONNCE is built on core values of sustainability, empowerment, and integrity. We proudly source environmentally friendly and cruelty-free products, standing firm in our commitment to ethical practices. Many of the brands we partner with are run by empowered individuals, particularly women, who share our vision for creating a positive impact. At the heart of ONNCE is the belief that quality products should enhance lives and contribute to a better, more responsible future.

  • Our Commitment

    We value transparency and are committed to offering the best products at competitive prices, ensuring our customers receive true value for their money. Our dedication extends to understanding the evolving UAE market, and catering to customers who appreciate quality and authenticity. At ONNCE, we’re committed to delivering not just products but true value with every purchase. Join us on a journey to discover the perfect blend of beauty and innovation—because at ONNCE, we believe every product tells a story, and we’re excited to share it with you.

FAQs

What is your return policy?

We offer a 7-day return policy for unused, unopened items with the original packaging.

I placed an order but I need to return/exchange it.

As long as the item is unopened and in the original packaging, you can easily return or exchange your order within 7 days by contacting our support team for assistance.

Are your cosmetics/skincare products cruelty-free?

Yes, all of our products are 100% cruelty-free and have never been tested on animals.

I purchased an Elizabeth Mott/Hanalei item from ONNCE, are they authentic?

Yes, the products are 100% authentic. ONNCE is the exclusive channel partner of Elizabeth Mott/Hanalei in MENA and South Asian regions.

Is there an expiration date for your products?

Please see the expiration dates of our products on their packaging.

When will I receive my product?

The delivery period would be 7 working days maximum from the day the order was placed. Once an order is placed, it will be shipped in 48 hours, and reach in another 48 hours.

I have additional queries regarding my order, how do I contact ONNCE?

You can contact ONNCE via email at hello@onnce.com or call us at +971 (50) 809-8665. Team ONNCE will respond to your queries within 48 hours.

How can I return/refund my products?

We offer refunds as Store Credits equal to the amount of the purchased item in case of returns. Our team must verify and approve the return order within 7 days of the purchase to release store credits.

How long can I wait before redeeming my store credits?

Store credits may be redeemed within 1 year of the order date.

What are the offered Payment Methods?

Our payment methods include cash on delivery and credit/debit cards. We also offer installment payments via Tabby.