Cancellation Policy
At ONNCE, we understand that circumstances can change, and you may need to cancel your order. We aim to make the process as smooth as possible for you.
Cancellation Conditions
- Orders can be canceled only before they are shipped. Once an order has been shipped, cancellations will no longer be possible, and you may need to initiate a return or exchange instead (in line with our Return and Exchange Policies). Please note that ONNCE offers any kind of returns/refunds in the form of Store Credits.
How to Cancel an Order
- To request a cancellation, please contact us immediately at hello@onnce.com with your order details, including your order number and reason for cancellation.
- Our team will review your request and confirm whether the cancellation is possible.
Additional Support
If you have any questions about your order status or need assistance with cancellations, feel free to reach out to our support team at hello@onnce.com. We are here to help and ensure your experience with ONNCE is stress-free.
Your satisfaction is our priority, and we are always happy to assist you!