Privacy Policy

At ONNCE, your privacy is of paramount importance to us. We understand the trust you place in us when you share your personal information, and we are dedicated to safeguarding that information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit and interact with our website. By using our website, you agree to the practices outlined in this policy.

What Information We Collect

To provide you with the best possible experience when interacting with our website, we collect the following types of personal information:

Personal Details

  • Name: For identification and order processing purposes.
  • Email Address: To communicate with you regarding your orders, inquiries, or promotional updates (if you opt-in).
  • Phone Number: To contact you for order-related purposes or customer support.
  • Shipping Address: To fulfill and deliver your orders efficiently.

Technical and Demographic Information

  • IP Address: To understand how you interact with our website and for security purposes.
  • Browser and Device Information: To ensure that our website functions correctly across different devices and platforms and to enhance your browsing experience.
  • Location Data: Collected with your consent to offer personalized services and ensure accurate shipping calculations.

Social Media Information

If you choose to log in or interact with our website via social media accounts (e.g., Facebook, Google), we may collect basic information from those platforms. This can include your name, email address, profile picture, and other public data depending on the permissions you have granted to those services.

How We Use Your Information

We use the information we collect from you for several purposes, including:

Processing and Fulfilling Orders

  • To accurately process your payments, package your orders, and ensure timely delivery.
  • To provide shipping and order tracking information, helping you stay informed throughout the order process.

Providing Customer Support

  • To assist you with inquiries, resolve issues, and address any concerns you may have regarding our products or services.
  • To follow up on any issues or feedback you provide, ensuring a smooth and satisfactory customer experience.

Communicating Updates and Promotions

  • To send you updates regarding your order, promotions, or new product launches (only if you have opted in to receive such communications).
  • To inform you of important service-related matters, such as changes to policies or product availability.

Enhancing Website Functionality

  • To improve your browsing experience by analyzing user preferences and behaviors on our site.
  • To optimize the site’s performance and functionality, ensuring seamless interaction on different devices.

Sharing Your Information

We value your privacy and will never sell your personal information to third parties. However, to provide our services effectively, we may need to share your data with trusted third parties under the following circumstances:

  • Third-Party Service Providers: We may share your information with trusted partners such as delivery and logistics providers to fulfill orders and improve service delivery.
  • IT and Data Management Providers: To maintain and enhance the performance, security, and functionality of our website, we may share information with IT service providers and data management teams.
  • Legal Compliance: If required by law or in response to legal requests (e.g., subpoenas), we may disclose your information to comply with regulatory obligations or to protect our rights.

Your Rights Regarding Your Information

As a valued customer of ONNCE, you have several rights concerning your personal data:

Manage Marketing Preferences

You have the option to opt out of marketing communications at any time. You can unsubscribe from our promotional emails by clicking the "unsubscribe" link included in every email or by contacting us directly at hello@onnce.com.

Update Personal Information

You may update or correct your personal information at any time through your account settings on our website. If you encounter any issues, please contact our customer support team.

Request Account Deletion

You have the right to request the deletion of your account and any associated personal data. Please contact us at hello@onnce.com to submit your request.

Cookies and Tracking Technologies

To enhance your online shopping experience, ONNCE uses cookies and similar tracking technologies.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences, provide personalized features, and analyze how you use our website.

How We Use Cookies

  • To improve your browsing experience by remembering your preferences (e.g., language settings, shopping cart items).
  • To analyze website traffic and behavior to improve site functionality and user experience.
  • To deliver personalized advertisements or offers based on your interactions with our site.

Managing Cookies

You can manage or disable cookies through your browser settings at any time. However, please note that disabling cookies may limit some features or functionality of our website, such as saving items in your shopping cart or automatic login.

Data Security

We take the security of your personal information seriously and implement robust measures to protect it.

Encryption and Secure Servers

We use industry-standard encryption technologies (such as SSL/TLS) and secure servers to safeguard the data you provide to us. These measures help ensure that your personal information remains protected during transmission and storage.

Your Responsibility

While we employ advanced security measures to protect your information, please remember that no online platform can be completely risk-free. We encourage you to take precautions such as using strong, unique passwords and keeping your account details confidential.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new technologies. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.

Contact Us

If you have any questions or concerns about this Privacy Policy or the processing of your personal information, please contact us at:

ONNCE Customer Support
Email: hello@onnce.com 

Your trust matters to us, and we are here to ensure your privacy is protected every step of the way.