Exchange Policy
At ONNCE, we understand that sometimes a product may not meet your expectations. To ensure your satisfaction, we offer an exchange option under the following terms:
General Conditions for Exchanges
- Exchanges must be initiated within 7 days of receiving your order.
- Items must be unused, unopened, and in their original packaging, including all tags, accessories, and manuals.
Non-Exchangeable Items
The following items are not eligible for exchange:
- Opened or used skincare, makeup, or personal care products (unless defective).
- Items purchased during a sale.
- Custom or special-order products.
Defective or Incorrect Items
If you receive a defective or incorrect product, please contact us at hello@onnce.com within 48 hours of delivery. Once the issue is verified, we will arrange for a replacement or exchange at no additional cost.
Exchange Process
- Contact our support team at hello@onnce.com with your order details and the reason for the exchange.
- Once approved, we will provide instructions on how to send the product back to us.
- Customers are responsible for the shipping costs associated with exchanges, except in cases where the product is defective or incorrect.
Important Notes
- Exchanges are subject to product availability. If the desired item is unavailable, you may opt for store credit.
- Shipping fees are non-refundable.
We value your trust and are here to ensure a smooth and hassle-free experience. If you have any questions or concerns, feel free to reach out to us!